Last updated: November 2026

4DPublicSpeaking Pty Ltd (ABN 90161148465) (“we”, “us”, “our”, or “Company”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit or use:

* the beyondURdiagnosis website at https://beyondurdiagnosis.com/;

* our free articles, videos, newsletters, downloads, events and educational resources;

* the getURdiagnosis course;

* the rebuildURbody community; and

* any related website, email, course platform, community platform, form, product, programme, event or service operated by 4DPublicSpeaking Pty Ltd (together, the “Services”).

By using our Services or providing personal information to us, you acknowledge that you have had the opportunity to read this Privacy Policy.

This Privacy Policy should be read with our Terms of Use, Health Information Disclaimer and, where relevant, the specific terms displayed at the time you register for or purchase a Service.

1. Our contact details

Entity: 4DPublicSpeaking Pty Ltd
ABN: 90161148465
Privacy Officer: Privacy Officer
Email: [email protected]
Website: https://beyondurdiagnosis.com/

If you have questions, wish to access or correct your personal information, withdraw a consent, or make a privacy complaint, contact our Privacy Officer using the details above.

2. Personal information we may collect

The personal information we collect depends on how you use our Services.

Information you give us directly

We may collect:

* your name;

* email address;

* postal address, telephone number or other contact details, where relevant;

* account, login or profile details;

* communication preferences and subscription choices;

* information you provide when you contact us, complete a form, participate in a survey, download a resource, register for an event, join a waitlist, submit an application, purchase a course or join a community;

* purchase, transaction, billing and payment-status information;

* your responses to feedback forms, surveys, evaluation questions and course or community questionnaires;

* content you choose to submit through emails, forms, comments, community spaces, live sessions or support channels, including questions, feedback, stories, posts, photographs, video, audio or other User Content; and

* other information you voluntarily choose to provide.

Health-related and sensitive information

Depending on the form or Service, you may choose to provide information that relates to your health, wellbeing, symptoms, diagnosis, treatment experience, healthcare conversations or personal circumstances.

Health information is sensitive information. We aim to minimise collection of sensitive information. We do not require detailed health information to access general articles, videos or newsletter content.

We may collect limited health-related information only where it is reasonably necessary for a clearly explained activity—for example, to understand broad educational needs, determine suitability for a group education format, improve course resources, moderate community safety, or respond appropriately to a question you have asked—and where you provide consent where required.

Unless we expressly ask for it through a secure and appropriate process, please do not send us:

* medical records;

* pathology, imaging or genetic-test reports;

* detailed medication lists;

* photographs of intimate body areas;

* detailed clinical histories; or

* health information about another person.

We do not provide clinical care or individual medical advice. Please do not use email, direct messages, comments, community spaces or course calls as a way to seek diagnosis, treatment recommendations, emergency assistance or urgent medical support.

Information collected automatically

When you use our website or Services, we or our service providers may automatically collect technical and usage information, including:

* IP address;

* browser type and version;

* device type, operating system and screen or device settings;

* pages viewed, links clicked, referral source, date/time of visit and time spent on pages;

* interaction data, such as video progress, form interactions, downloads, button clicks, scroll depth, course progress or event-registration actions;

* cookie identifiers, advertising identifiers or similar online identifiers;

* general geographic information inferred from IP address, such as country, region or city; and

* error logs, performance information and security information.

This information may identify you directly in some contexts or be combined with other information. We treat it as personal information where required by applicable law.

Information from third parties

We may receive personal information from third parties, including:

* payment providers, confirming whether a payment has been completed, failed, reversed or refunded;

* email, course, community, event, analytics and website service providers;

* social-media platforms, advertising platforms or referral partners, where you interact with an advertisement, post, registration form or campaign;

* a person who refers you to a Service, where they provide your details with your permission;

* publicly available sources, where relevant to a legitimate business purpose; and

* other people, where you choose to have them interact with us on your behalf.

We do not buy or sell lists of sensitive health information.

3. How we collect personal information

We may collect personal information:

* directly from you when you complete a form, subscribe, download a resource, purchase or register for a Service, create an account, participate in a course or community, contact us, or otherwise communicate with us;

* automatically through cookies, analytics tools, server logs, pixels and similar technologies when you use our website or Services;

* from service providers that help us operate our business;

* from social-media or advertising platforms when you interact with our campaigns, subject to those platforms’ privacy settings and policies; and

* from another person or organisation where you have authorised them to provide your information or where otherwise permitted by law.

Where practicable, we will collect personal information directly from you.

If you do not provide personal information we reasonably require, we may be unable to provide you with the requested Service, process your purchase, respond fully to your inquiry, provide support, or enable you to participate in a course or community.

4. Why we collect, hold, use and disclose information

We may collect, hold, use and disclose personal information for purposes reasonably necessary to operate and improve our Services, including to:

* provide articles, videos, downloads, newsletters, courses, events, communities and other requested Services;

* process registrations, purchases, payments, refunds, cancellations and access requests;

* create and manage user accounts;

* deliver live sessions, recordings, course materials and community access;

* respond to questions, requests, feedback, complaints and support enquiries;

* communicate service-related information, including confirmation emails, access details, schedule changes, programme updates, security notices and administrative messages;

* send marketing communications about our resources, courses, community, events and offers where permitted by law and consistent with your preferences;

* understand audience needs, including broad education needs and recurring questions, to develop and improve educational content;

* analyse website, email, course and campaign performance;

* personalise or improve user experience;

* protect the security, integrity and operation of our Services;

* investigate suspected fraud, misuse, account-sharing, breaches of our Terms, safety concerns or unlawful conduct;

* comply with legal, regulatory, accounting, taxation, insurance and record-keeping obligations;

* establish, exercise or defend legal claims; and

* carry out another purpose disclosed to you when we collect the information or for which you have consented.

We will not use health-related information to make clinical decisions about you or to provide individual medical treatment advice.

We will not use your identifiable health information, personal story, photograph, video, testimonial or community contribution in public marketing without your express permission.

5. Marketing and communications

We may send you information about our articles, resources, courses, events, community and related offers where permitted by law.

You can opt out of marketing emails at any time by:

* using the unsubscribe link in the email; or

* contacting us at [email protected].

If you opt out of marketing communications, we may still send you essential non-marketing communications, including purchase receipts, account notices, course access information, important changes to a booked Service, refund information, security notices and replies to enquiries you make.

6. Cookies, analytics and similar technologies

We use cookies, pixels, tags, scripts and similar technologies to operate, secure, understand and improve our website and Services.

These technologies may be used to:

* remember settings and preferences;

* enable website functions, forms, logins and security features;

* understand how visitors find and use the website;

* measure page views, downloads, video engagement, form completions and course or campaign performance;

* troubleshoot technical problems;

* measure the performance of marketing and content;

* build audience segments or measure conversions; and

* where enabled and permitted, support remarketing or advertising measurement.

Analytics and tag-management tools

We may use tools such as Google Analytics 4 (“GA4”) and Google Tag Manager (“GTM”) to understand how visitors use the website and whether our content, resources and campaigns are effective.

GA4 and GTM may collect or facilitate collection of information such as pages visited, engagement events, device/browser information, IP-derived location information, referral sources, campaign parameters and interactions with forms, videos, buttons or downloads.

We may use UTM parameters and other campaign identifiers to understand which emails, social-media posts, videos, partners or other sources send visitors to our website.

We do not intentionally configure GA4, GTM or similar analytics tools to collect information that you enter into forms about your symptoms, diagnosis, treatment, medical history or other sensitive health information.

Advertising and remarketing

We may use advertising and conversion-measurement tools provided by platforms such as Google Ads, or LinkedIn. These tools may use cookies, pixels or similar identifiers to measure campaign performance, create or reach relevant audiences, and show advertisements to people who have visited our website or interacted with our content.

We do not intentionally send health-related information, diagnosis information, symptom information, detailed form responses or other sensitive information to advertising platforms for advertising or audience-building purposes.

You can manage advertising preferences through the relevant platform’s settings and your browser/device settings. You may also be able to opt out of some interest-based advertising through industry tools available in your location.

Managing cookies

Most web browsers allow you to block, delete or limit cookies through browser settings. Some parts of the website may not function properly if you disable cookies.

Where required or appropriate, we will provide a cookie notice or consent mechanism when you visit the website. For more information about cookies we use, contact us at [email protected].

7. Who we may disclose information to

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our Services.

These may include:

* website-hosting, domain, security and technical-support providers;

* email marketing, newsletter and customer-relationship-management providers;

* payment processors and financial service providers;

* course-hosting, video-hosting, webinar, event and community-platform providers;

* form, survey, booking and scheduling providers;

* analytics, tag-management, advertising and conversion-measurement providers;

* cloud storage, document-management and business-software providers;

* professional advisers, such as lawyers, accountants, insurers and auditors;

* regulators, law-enforcement agencies, courts, tribunals or government authorities where required or permitted by law;

* a purchaser or prospective purchaser of our business or assets, where permitted by law and subject to appropriate confidentiality protections; and

* any other person or organisation where you have authorised disclosure or where disclosure is otherwise permitted or required by law.

We do not sell personal information, including health-related information.

We do not disclose identifiable health-related information to another course participant or community member unless you choose to share it yourself within the relevant Service. If you share information in a live group session, community space, comment section or other member area, other participants may see or hear it. Please consider carefully what you choose to share.

Some of these recipients may be located outside Australia or may use overseas infrastructure or personnel to provide their services. See Section 8 for more information.

8. Overseas storage and disclosure

We use service providers to operate our website, deliver our educational resources, communicate with users, process payments, host video content and understand how our website and Services are used.

Some of these providers may store, process, back up, support or allow access to personal information outside Australia. This may include personal information such as your name, email address, account and access information, purchase and transaction information, IP address, device and browser information, website-use information, communications with us, and information you choose to provide through forms, course activities or community features.

Our current providers include: